Refund Policy

1. Virtual Currency (Coins & Bonus Coins)

Purchased Coins

Refunds may be granted under the following conditions:

• Technical Issue: If purchased coins are not credited, please provide your order ID or a screenshot as proof. After verification, a refund or appropriate compensation will be processed within 3 business days.
• Accidental Purchase by Minor: A full refund will be issued upon valid age verification.

Bonus Coins

• Coins awarded through promotions, referrals, or events are non-refundable and cannot be exchanged for cash.

2. VIP Subscription

Auto-Renewal

All subscriptions are set to auto-renew by default. You may cancel auto-renewal at any time in your account settings.

Refund Eligibility

• Unused Subscriptions: A full refund is available within 7 days of purchase, provided no VIP content has been accessed.
• Service Disruption: If VIP content becomes unavailable or the service is interrupted, a pro-rated refund will be issued for unused days.
• Unauthorized Renewal: If you were charged due to undisclosed auto-renewal, a full refund will be issued upon verification.

3. How to Request a Refund

To request a refund, please email reader-service@outlook.com with the following details:

• Registered email or phone number
• Order ID or purchase receipt
• Reason for refund

Processing Time: Approved refunds will be returned to the original payment method within 5–10 business days.

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Bonus coins that have been used
• VIP subscriptions where more than one episode or benefit has been accessed
• Issues caused by the user's device, network, or misuse
• Fraudulent claims; repeated abuse may result in account suspension

5. Additional Terms

• This policy adheres to local consumer protection and digital goods laws.
• Refunds may exclude third-party transaction fees.
• Any unresolved disputes may be escalated to arbitration under the jurisdiction of the platform's operating country.
• We reserve the right to update this policy; any changes will be announced in-app.
• For assistance, please contact: reader-service@outlook.com